Mittybuilt strives to give our customers the best products and the best experience, but we understand that sometimes things don't always go as expected. Since we carry a broad variety of products it wouldn't be fair to our customers to have one blanket policy regarding returns or issues. So we want to approach it on a case by case basis in order to give you the best consideration and support possible, and the starting point is communication. If for any reason you are not satisfied with a Mittybuilt purchase please reach out to us by email, tell us your issue and let us try to work it out to your satisfaction. You can reach us at firstname.lastname@example.org Thank you!